How much will it cost to ship my item with in New Zealand?
Our standard delivery charge is $9.00 for Non-Rural and $13.00 for Rural addresses.
Can I get Urgent/ Saturday delivery?
This option is currently not available. We will try to fulfill all order next working day.
Do you ship overseas?
Yes. We are now open to worldwide. Please contact us at https://gaghi.net/pages/contact-us if no shipping cost calculated on checkout.
Can I get track and trace?
All orders are sent with 'Track & Trace'. We'll send you a dispatch email with your tracking number at the time your order is sent. Using your unique tracking number, you will be able to easily see where your parcel is in the delivery process through easy to read graphics. Your order will be scanned at key checkpoints in the delivery network to enable you to have visibility on its whereabouts.
Will I need to sign for my parcel?
Yes, someone will need to be at the delivery address to sign for the parcel. Please ensure you inspect the parcel for damages and then sign for the correct number of parcels. If your parcel is damaged, please sign as “damaged”.
What happens if I am not home when the courier calls?
The courier will leave a card with their contact details. You will need to ring the courier company to arrange a convenient date for re-delivery of your parcel. Alternatively you can arrange with the courier company to collect your parcel from the courier’s depot.
Can my order to be shipped to a business address?
Yes. Your address field MUST contain the name of the business so the courier can easily identify it.
Can my order be shipped Rural address (N.Z. only) ?
Yes, current charges is $13.00 per item to Rural address. RD addresses. Please note that Rural addresses take an extra 2 – 3 working days extra for delivery.
Can my order be shipped to a PO Box?
Unfortunately no, as most of our products are too large for PO Boxes.
How long will it take to receive my order?
We understand you want your order as soon as possible! Our "target" delivery times are:
- North Island: 1-2 days (same day delivery is possible in the Auckland region)
- Rural North Island: 1-3 days
- South Island: 2-3 days
- Rural South Island 3-5 days
Target delivery is 3-10 days depending on zones.
Please remember during peak times, ie. Especially around public holidays we may not be able to meet this target.